Privacy Policy

Last updated: 30 August 2026 · Guhan.in (https://guhan.in)

Guhan.in (“we”, “us”, “our”) operates the online store at https://guhan.in and the Guhan mobile application. This Privacy Policy explains what personal information we collect, why we collect it, and how we use and protect it.

1. Information we collect

• Account details: name, email address, mobile number, and password (stored securely hashed).
• Order & delivery details: shipping address, city, state, pincode, order items, and delivery instructions.
• Payment information: payment method, transaction references, and payment status. Card/UPI details are processed by our payment partners (e.g. Razorpay) and are not stored on our servers.
• Customization uploads: photos, text, or designs you submit for personalized products.
• Communications: messages you send via contact form, WhatsApp, email, or support tickets.
• Technical data: IP address, browser type, device information, cookies, and usage logs for security and analytics.
• Reviews & returns: ratings, review text, return reasons, and pickup photos where applicable.

2. How we use your information

• Process orders, payments, deliveries, returns, and refunds.
• Create and manage your customer account.
• Send order updates, OTPs for login, and service-related notifications.
• Provide customer support and resolve disputes.
• Improve our website, app, and product catalogue.
• Prevent fraud, abuse, and unauthorized access.
• Comply with applicable laws and respond to lawful requests.

3. Sharing of information

We may share limited data with:

• Vendors/sellers — only what is needed to fulfil your order (product details, quantity; not your full payment credentials).
• Delivery partners — name, phone, and address for delivery or return pickup.
• Payment gateways — to process online payments securely.
• SMS/OTP providers — mobile number for authentication messages.
• Legal authorities — when required by law or to protect our rights.

We do not sell your personal data to third parties for marketing.

4. Cookies & similar technologies

We use cookies and local storage to keep you logged in, remember cart items, maintain CSRF security, and improve site performance. You can control cookies through your browser settings; disabling them may limit some features such as checkout or login.

5. Data retention

We retain order and account records as long as needed to provide services, handle returns/refunds, and meet legal, tax, and accounting requirements. You may request deletion of your account subject to outstanding orders or legal obligations.

6. Security

We use HTTPS, access controls, and industry-standard practices to protect your data. No method of transmission over the internet is 100% secure; please use a strong password and keep your login details confidential.

7. Your rights

Depending on applicable law, you may have the right to:

• Access, correct, or update your personal information via your account or by contacting us.
• Withdraw consent for optional marketing communications.
• Request deletion or restriction of processing where legally permitted.
• Lodge a complaint with a relevant data protection authority.

8. Children

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us to remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change, and continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact us